It seems we have always been billed at the end of the month. We received a bill for two different months, one day right after the other. Please advise.

Answer

Good day, mignette.moorman.

I know how important it is for a business for the price we charge. Let's have your account checked with the right support.

As much as I'd like to get this sorted out for you, however, your concern requires further information about your account. In cases like this, I recommend contacting our Payroll Support Team. They can pull up your account with more tools and provide further details about the charge.

Here's how to get their contact information: https://payroll.intuit.com/support/contact/?infoSrc=qs&service=64.

Just in case, take a look at this article about our QuickBooks Online (QBO) Payroll pricing: QuickBooks Online Enhanced Payroll and QuickBooks Online Full Service Payroll pricing update.

From there, one of our payroll specialists will be able to correct your billing account information.

This should point you in the right direction. Please let me know if you have any other concerns. I'll be around to help. Have a wonderful day.

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IntuitJane , Community Support Specialist
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