Filing VAT return error "the submission of this document has failed due to departmental specific business logic in the body tag".

Until now I have manually entered figures online. This is my attempt at submitting electronically via the application. This is my first attempt at MTD electronic submission and I'm unsure what the error means. 

1) Did the application successfully connect to HMRC servers?

2) Where do I get more information on the cause of the error - what does it actually mean? 

3) what next steps can I try?

I have now filed the return the old way and filled in the gateway boxes by hand. 

1) is there a way to test the connection and get responses or messages in the application?


Many thanks

Tom 

Answer

So it seems that the software did indeed connect successfully. I received an email response from HMRC:

-------

Thank you for sending in the online VAT submission to the 'TEST IN LIVE' service.

The submission for reference 28598XXXX was received on 01/02/19. Unfortunately it could not be accepted as it failed HMRC data checks.

To correct this please use the help provided within the software you used to complete your form and send it again.

-----

That's a good start. I presume my first Q is answered, Successful connection. 

Where to from here? 



Was this answer helpful? Yes No
2 additional answers

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.