Why won't quickbooks payroll allow me to update the credit card information ??

I Log in, then it asks for my email address and phone number, then it says doesn't match.. Its the same phone number and email address I've had for 10 years now.. Its a real pain in the A@@ !!


Hello there, eastllc

I’ll help ensure you’ll get the right support with updating your billing information in QuickBooks Desktop (QBDT) Payroll.

Since the email address and phone number don’t match with our system, I’d suggest contacting our QBDT Payroll Support Team. This way, they’ll be able to pull up your account in a secure environment and double-check why you’re still unable to login in QuickBooks.

From there, one of our specialists will help you change your credit card information. Please make sure that the billing contact of the company will be the one to call our support team.

Here’s how to get in touch with them:

  1. Go to https://payroll.intuit.com/support/contact/?infoSrc=qs&service=16.
  2. Select your QBDT Payroll version.
  3. Select Account.
  4. Choose Update Credit Card.
  5. Click View Contact Info.

Reach out to me how the call goes, eastllc. If there’s anything else you need, feel free to drop a comment below. I’m always here to help. Have a great day!

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IntuitRaymondJay , Community Support Specialist
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