Our business had a change of ownership. What steps do I need to take to change merchant services to the new owner?


Hi there, dean

Thanks for letting me know about the change of ownership for your business.

I’ll share the process of updating the contact information for your Merchant Services account.

Since Community is a public forum and we protect the new owner’s name, I’d suggest reaching out to our Merchant Services Team. They have the necessary tools to securely access your account and help create a new account for the new owner.

Here's how to contact them:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Get the phone number for QuickBooks Payments.

Once you’re approved to have a new Payments account, you’ll need to activate and link it to your QuickBooks Point of Sale (POS). Here’s how:

  1. From the File menu, select Setup Interview.
  2. Go to the Payments tab, then select Yes to accept credit and debit cards.
  3. Select Sign In and enter the Merchant Service credentials (email/password) for Point of Sale Merchant account.
  4. Select the correct account associated with your sign-in credentials.
  5. Click Done.

The steps above should get you in the right direction, dean. Feel free to drop by the Community again if you have other concerns. I'll be here to help.

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IntuitRaymondJay , Community Support Specialist
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