I have the QBSE subscription so I downloaded the app to track mileage but it won't recognize that I have a subscription. How do I resolve this issue?

The app says I need to have a subscription to use the mileage tracker yet when I signed up for QBSE, it says it's included.  I use the same login info but it's not working.  Anyone else had issues with this?  I'm using an iPhone.

Answer

Glad to see you here in the Community, paulajoanna.

Let me provide some information about auto-mileage tracking.

You might have downloaded the incorrect mobile application. Regardless if you're in a trial or subscribed, you can use our auto-mileage tracking feature. 

Please uninstall the current application that you have and reinstall using the link that I will be providing below:

The mileage rate deduction for 2019, as per the IRS, is $0.58 per mile. 

Here are some helpful articles that can keep you going:

That should fix it. Let me know if you still need help with your mileage by leaving a comment below. I'm always here to help. Have a good day.  

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IntuitMaryJoy , Community Support Specialist
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