When I key in a customer’s credit card number a small “x” appears to the right of the number, and I can not key in any more fields. What is the cause of this?


Glad to see you here with us, mulepilot,

I'd like to help ensure that you’d able to enter customer’s credit card number.

To start with, we can perform some basic troubleshooting steps to resolve the issue like using an incognito/private browser. Just follow the keyboard shortcuts below to open a private browser:

  1. Google Chrome: press Ctrl + Shift + N
  2. Mozilla Firefox: press Ctrl + Shift + P
  3. Internet Explorer: press Ctrl + Shift + P
  4. Safari: press Command + Shift +N

Once able to open a private browser, access your account again and try to enter customer’s credit card number.

However, if the error still persists, I'd recommend reaching out to our Merchant Services Support Team. They will be able to access your account in a secured environment and further assist you in entering your customer’s credit card number.

Here’s how to reach them:

QuickBooks Merchant Services

Fill me in if you have other questions about entering customers information. I’m always here to help.

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