QBO Database failure and multi-day rollback

We had a major QuickBooks Online database failure that Intuit called a "glitch".  No one can explain what happened and they had to rollback our database to 3 days ago meaning all transactions post that time are lost, and the rollback takes 24 hours so we are basically down for that time, and have payroll coming up.  Has anyone else had the same problem?  This is a huge issue that should not happen with any cloud based service let alone your accounting and payroll system.

Answer

Hello there, fritzleyca,

We need to get clear details as to why there's a need to do a rollback to your QuickBooks database. In order to do so, I recommend contacting our QuickBooks Online Support Team

They are equip to pull up your account and keep your information safe. They can also explain further about the configuration done in your account.

Please keep me posted on how the call goes by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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