Unable to link our merchant account in QuickBooks - it says, "Sorry, you are not signed up for any of our Payment Services."

I am trying to email an invoice with a link for the customer to pay online. I have a merchant account and I can log into it from a browser. However, when I try to link the account in QuickBooks it says, "Sorry, you are not signed up for any of our Payment Services." How do I fix this?

Answer

It's good to see you here again with us, spentell,

Let me get the help you need to ensure that you’d able to link your Merchant account into your QuickBooks Desktop account.

To start with, if your merchant account is linked to a Desktop company file, there are things that you’ll to do first, these are:

  • You must be able to log in to the QuickBooks Desktop (QBDT) company file as an Administrator, and in the QBO company file as Master Administrator.
  • Verify that you are able to access the email account used when the merchant account was set up.
  • Check the Recurring Charges set up within QBDT. These charges need to be turned off in order to avoid double-charging the customers.

To turn off recurring charges in QuickBooks Desktop, follow these steps:

  1. Go to Customers menu at the top.
  2. Choose CC Processing Activities then click Automatic Credit Billing.
  3. Choose Suspend for each recurring charge.
  4. Set up recurring charges in QuickBooks after your merchant account is linked.

For additional information, I’m attaching some helpful articles that you can check on:

However, if you’re still unable to link your Merchant account, I invite you contact our Merchant Services Support Team. They have the necessary tools to further assist you. 

Here’s how to reach them:

QuickBooks Merchant Services

If you have any additional questions in linking merchant account, let me know and I'll answer them for you. Have a good day!

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