Does it matter what application(to open qpb file) is used when restoring from backup?

The backup is at  a retail store. Accounting is done at another location.  I log in with go to my pc to retrieve the backup. I normally use this file to restore on another computer for accounting purposes only. But now it is not restoring on the remote location. 

Answer

Hi there, andi498.

Have you encountered an error message? When restoring the backup file, the extension name you'll need to locate for Point of Sale (POS) backup file is [Date Created].qpb.

There are a few possible reasons why the backup file failed to open. Among these are:

  • Point of Sale has been installed as a client workstation instead of a server
  • Point of Sale is attempting to reconnect to the company data file
  • The POS database service manager isn't running and is unable to login your file
  • Connection to the company file has been lost
  • Damage to the company file
  • Company file was converted to a higher version of Point of Sale using a Windows XP SP2 Operating System
To restore the backup file successfully, please follow Solution 1 in this article: https://community.intuit.com/articles/1253006

Please reply on this post if you have additional questions. I'm here to help.
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IntuitRC , Community Support Specialist
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