App transactions not showing in website after logging in with same account. Subscribed to Self-Employed already, keeps asking me to sign up?

I pay monthly for using the app (50% off). When I log into the account via browser, I can log in successfully, however there is NO information, and I just get "start trial now" everywhere.


Good day, contact.chrismc,

Thanks for joining us here in the Intuit Community. Let me help you login to your QuickBooks Self-Employed account.

Upon accessing your QuickBooks Self-Employed account via a web browser, make sure that you are using your QuickBooks Self-Employed login credentials when you sign up for the service.

To further isolate the issue, kindly check the Intuit account you’re currently signed in. Once verified, access your account through a web browser and use this link

However, if still, you weren’t able to login to your account, I suggest contacting our QuickBooks Self-Employed Customer Care so they can pull up and check your account.

You are always welcome to come back in if you need further assistance concerning your QuickBooks Self-Employed account, I’m always here to assist. Have a great day!

Was this answer helpful? Yes No
Default user avatars original
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.