I have always downloaded (QBO) my credit card transactions but now I'm getting an error message - Quickbooks is unable to verify the financial instituion information...


Thank you for bringing this to my attention abacusdata,

We’re currently informed that some users are seeing error message “QuickBooks is unable to verify the financial institution information”.

Our engineering team is working hard to resolve this so you would be able to import your credit card transactions.

I suggest calling our customer care specialist to list your account as one of the affected users. Once our engineers comes with a fix, you’ll be notified on it through email.

To get in touch with a specialist, here’s how:

  1. Follow this link: https://community.intuit.com/articles/1501563​ .
  2. Click Contact Us.
  3. Choose your QuickBooks product.
  4. Select the Search for something else button then hit Search.
  5. Select the Get Phone number button.

Don’t hesitate to comment bellow if you got additional concerns, I’m always here to help you. Have a great day!

Was this answer helpful? Yes No
IntuitGlenn , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.