I have always downloaded (QBO) my credit card transactions but now I'm getting an error message - Quickbooks is unable to verify the financial instituion information...

Answer

Thank you for bringing this to my attention abacusdata,

We’re currently informed that some users are seeing error message “QuickBooks is unable to verify the financial institution information”.

Our engineering team is working hard to resolve this so you would be able to import your credit card transactions.

I suggest calling our customer care specialist to list your account as one of the affected users. Once our engineers comes with a fix, you’ll be notified on it through email.

To get in touch with a specialist, here’s how:

  1. Follow this link: https://community.intuit.com/articles/1501563​ .
  2. Click Contact Us.
  3. Choose your QuickBooks product.
  4. Select the Search for something else button then hit Search.
  5. Select the Get Phone number button.

Don’t hesitate to comment bellow if you got additional concerns, I’m always here to help you. Have a great day!

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IntuitGlenn , Community Support Specialist
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