Java is causing issue on your full service payroll website. Tried Microsoft Edge, Explorer, Chrome, and apple safari. why no after hours support for small businesses?

Answer

Hello there, shopping_chick06.

I appreciate you taking the steps by using another browser to help resolve the issue.

Since you're still getting the same error, I recommend reaching out to our Intuit Online Full Service team. They have the tools to do screen-sharing to help discover why Java is causing the issue when accessing payroll online.

Should you need anything else concerning payroll, don’t hesitate to leave a comment below or start a new conversation. The Community is here to help. Take care!

Was this answer helpful? Yes No
Original
IntuitMaryLand , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.