Mileage is not tracking correctly. App is whitelisted, fixed the battery optimization, every setting is green, every step has been followed, NO trips recorded yesterday

It's been spotty saw the step to have work around battery optimization a couple days ago and thought that would solve it, ran multiple errands yesterday and looked at it this morning to classify them and nothing is logged. Using a Samsung Note 8.


Hi there maxpower78258,

I appreciate you exploring our Community articles on trouble shooting mileage tracker.

Since you’ve done performing the workaround, I suggest getting in touch with our QuickBooks Self-Employed Team. They’ll be able to further check what’s causing the issue and get your mileage tracking fixed.

To get In-touch with a specialist, here’s how:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Select the Help (next to Assistant) menu on the upper right.
  3. Click Contact us.
  4. Fill in Ask a question (or tell us what’s wrong), then select Continue.
  5. Choose Chat.

In case you need a reference you can check this article: Contact QuickBooks Self-Employed Support.

Let me know if you have other question about QuickBooks self-employed. I’ll always be here for you. Have a good day!

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