where to send in a defective contactless card reader

reader will not charge or turn on


Hi there, someofme2,

Let's perform some troubleshooting steps to help turn on/ charge your contactless card reader.

You can plug in the reader and let it charge for at least 20 minutes. This ensures that the reader battery is fully charged. While it's still plugged and charging, press and hold the power/reset button for at least 20 seconds to reboot the reader.

If the same issue persists, I'll share with you some information about the replacement policies and how to send the reader.

If you have purchased the reader from Intuit and it's within 60 days of the ship, downlaod, or unluck date, you're eligible for a refund and can return the product.

Here's how to return the item:

  1. Log in to your Intuit Account.
  2. On the Products & Services applet, click Products.
  3. Find the product you want to return, then click the Return Product link at the right.
  4. Select a cancel reason.
  5. Click Return Product.

Please wait for the confirmation that the product return is submitted successfully. An email will be sent to you as your refund is processed.

Once you process a request a refund, your license will be deactivated, and you'll no longer be able to use the reader.

Here's how to return:

  1. Fill out the QuickBooks Return Form.
  2. Send it to: 
    * USPS-returns: ATTN: Returns Department POS Box # 580926 Pleasant Prairie, WI 53158, US.
    * Non USPS-returns: Intuit Inc. ATTN: Returns Department, Door 20 11500 80th Avenue Pleasant Prairie, WI 53158, US.

I also recommend contacting our Merchant Services Team for further assistance. This way, they can also discuss you with the details about the replacement polices in a secure environment.

Let me know if you have additional questions about Quickbooks payments. Just leave a comment and I'll be here to answer them for you.

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IntuitMaryLand , Community Support Specialist
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