What do I do when the product number I am entering to install QB POS is showing invalid, but I know that it is the correct number?


Hello there, gainesjewelers19,

Let's delete the contents of the entitlement client folder so you can successfully install QB POS.

The product number will show invalid while registering QuickBooks Desktop Point of Sale may be because of the following:

  • The Point of Sale Entitlement folder contains damaged files.
  • An incorrect product code has been used to install QuickBooks Desktop Point of Sale.
  • You are not logged in to Windows as an administrator.

Here's how:

  1. Navigate to: C:\Program Data\Intuit\Entitlement Client\v8 using Windows Explorer.
  2. Press the CTRL+A on your keyboard to select all the files in the folder, then press Delete.
  3. Select Yes.
  4. Relaunch QuickBooks Desktop Point of Sale and re-register the application.

After performing the steps above and the product number still shows invalid, I recommend contacting our QuickBooks Point of Sale Support Team. They can further  investigate what causes the product number to be invalid.

For further information, you can check out this article: Error code 176109: Invalid Product Code or Invalid Product Number.

Please don't hesitate to leave a comment if you have further concerns about installing QuickBooks Point of Sale. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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