State efile W2s

Is anyone else having issues with the Excel spreadsheet error message, "Unable to connect to QuickBooks..." when trying to get the information needed to upload state W2s?  I have talked with Intuit Tech Support, my own IT persona and Microsoft. I use Windows 10, Office 365, and everything is up to date.  I have uninstalled and reinstalled 2018 & 2019 (as it is happening to both).  I have repaired QB (QB Accountant Desktop).  It has worked intermittently.  See attached screen shot.

QB_error_message.pdf

Answer

Hello there, landyap

Let's repair Microsoft Excel so you can get the information you need when uploading your state W2s.

Both QuickBooks and Microsoft Excel have their own updates. Since you have the latest version of QuickBooks Desktop and already repaired it, what's next is to also repair Microsoft Excel. Here's how to repair Window 10 and Office 365:

  1. Right click on the Windows Start button, and select Control Panel, Programs and Settings.
  2. Find Office, then right click and select Change.
  3. A repair options dialog will appear.
  4. Select Quick Repair.
  5. Once done, open Excel to check if it's fixed.
  6. If not, close Excel and do the online repair instead.

Once done, open QuickBooks and export the W2 information to Excel. If it didn't resolve the issue, you can revert the updates you've done to Excel.

By performing the steps above, you'll be able to get employee's W2 information as well as to repair Excel.

For further reference, you can check out these articles:

Please don't hesitate to leave a comment if you have further concerns about exporting W2 information to Excel. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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