Do you know when issues with your system be resolved so that I can access my W2? Can I access it another way?

I cannot access my W2- this is frustrating and looks like it is a problem for a lot of people. How/when will this issue be resolved?

Answer

Hi there obukowski20,

At this time, our engineers are working hard to resolve this as soon as possible so you’ll be able to access the W2’s.

We’re unable to tell when this will be resolved. Rest assured, once our engineers come up with a resolution, we'll notify you through email.

If you’ve already called our phone specialist and your account is listed as one of the affected users. Then, you’ll receive an email once it’s resolved. But if you haven’t, here’s how:

  1. Follow this link: https://community.intuit.com/articles/1145770-contact-support-us-only.
  2. Click Contact Us link.
  3. Select your QuickBooks Product.
  4. Click the Search for something else button.
  5. Fill your queries then hit Search.
  6. Click the Get Phone Number button.

Let me know if you have an additional concern. I’ll be here to help. Have a good day!

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IntuitGlenn , Community Support Specialist
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