Hi Im an IT Technician. I need to download & install an old ver of QB for a client & all I have is a product number : (removed) I dont know what version it is Please help

My clients PC has crashed and I need to setup their QB on a spare PC. They have lost the installation CD and all they have is a paper with some details on it.

Customer name, customer number, license number, product number, phone number & postcode.

I am happy to supply these details, but I'm not sure if this question is publicly viewable.


Thank you

Answer

We're glad to have you here, f1compserv.

Thanks for joining the Community. I'd be glad to help you locate and retrieve your QuickBooks information so you can install the software in no time.

You can visit our QuickBooks License Look Up page to retrieve your QuickBooks product information. Just enter your business phone number and click on Retrieve my license number button. Then, an email will be sent to the primary user's email address on file with Intuit.

Here's the link for your reference: https://emaillicense.quickbooks.com/app/qbdt/licensenumber.

I'm attaching an article that includes steps to help you with the installation process: Installing QuickBooks Desktop.

You should be able to retrieve your QuickBooks product information and install the software after following these steps.

Please let me know if you have further questions. I'll be here to keep helping. Take care.

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IntuitJane , Community Support Specialist
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