why desktop quickbook became blank page after updated of new version?

Answer

Hi there, Dyan.

It's possible there's unexpected behavior of QuickBooks app after running an update. Before performing any troubleshooting steps, let's make sure your computer meets the QuickBooks app requirements for Windows or Mac.

If you have met the system requirements, try clearing the cache in the QuickBooks app to refresh it. Here's how:

  1. Select Help.
  2. Choose Reset App Data

If the same thing happens, you can uninstall and reinstall the app on your computer. Just check out this article for the steps and details: https://quickbooks.intuit.com/community/Apps/QuickBooks-App-for-Windows-and-Mac-General-support/m-p/...

Please drop a comment below if you have more questions. Thanks!

Was this answer helpful? Yes No
Original
IntuitRC , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.