Why can’t I get my tax information for last year I have even already paid for a subscription I don’t need my business is closed

I only need my tax information for last year I paid the subscribers fee even though I don’t need it anymore but I still am not allowed to access my tax information I am being asked to pay again but a higher price this seems illegal to withhold my information 

Answer

Hello, chrissndrs2,

If you have resubscribed through the app, try to sign out. The system just needs a little refresh.

If the same error persists, I recommend contacting our QuickBooks Self-Employed support. They'll be able to help you access your account. Here's how:

  1. Click Help at the top.
  2. Click Contact us.
  3. Fill in Ask a question, then select Continue.
  4. Choose Start a chat.
  5. Enter information and click Chat Now.

Should you need any further assistance, please don't hesitate to leave a comment below.

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IntuitMaryL , Community Support Specialist
Employee SuperUser

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