I cannot log on without using a license number for the product. I did not install the program, another person did who is no longer available for assistance.

License number for product issued to Holy Apostles Charismatic Episcopal Church.

Answer

Hi there, paularayner.

You can visit our License Look Up page to recover your license and product number. Once you click the Retrieve my license number button, an email will be sent to the primary user's email address on file. Then, try logging into QuickBooks.

You can also sign in to My Account page to see the product license number. Just check out this article for more details about the Customer Account Management Portal Site (CAMPS)https://community.intuit.com/articles/1502369.

If you don't have access to CAMPS or on the primary user's email address on file, I'd suggest contacting our Customer Support Team for further assistance.

Here's how to reach them:

    1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
    2. Select QuickBooks Online.
    3. Click the Search for something else, and type the issue you've encountered then click Search.
    4. Click the Get Phone Number button to see the support number.

You can always get back to us if you have more questions. Thanks.
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IntuitRC , Community Support Specialist
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