Thanks for bringing this to my attention, keyestosafetyllc.
Funds are the fuel that keeps the business going, rest assured I'll do my best to help you out and get you pointed in the right direction to quickly resolve this.
When situations like this occur, it's our main priority to protect you from fraud and keep you and your customers safe. We know delays are painful, but we're obligated to protect the interests of all parties involved in payment processing.
That said, did you receive an email from us when this occurred? Usually, we request some information about the transaction and your business to help speed up our review. If we’re looking at individual transactions, we may ask for info about your customer (the cardholder) and the payment, like the billing address and or receipt. We’ll include specifics in the email so you know exactly what to send us.
If you didn't, or you can't find it anymore, then I'd highly recommend you get in touch with our Merchant Services Team. They can provide you the instructions over the phone and make sure you're taken care of properly.
Please know I'm always available here for all of your needs, I'm determined to get this fixed for you. Thanks for coming to the Community, I'll be standing by for your response.
