My bank account was charged $25 after putting my debit card information in and receiving error messages five times. How do I get my $25 back?

When putting in my debit card information, I kept receiving an error message. I tried five times then finally gave up. Now I have a $25 hold on my bank account. I would like to receive my money back and sign up a different time.

Answer

Thank you for posting here in the Community, photosbybriannan.

I can help you in resolving the error you've encountered with your subscription.

The $25.00 charge from your bank is an authorization hold. You'll encounter this when there's an error when trying to subscribe. If you've subscribed successfully, only one payment will go through and post to your bank, the other four will drop-off after 3-7 banking days.

For your subscription, do you encounter an error "Payment auth failed due to invalid AVS?" If yes, it’s a protection that your bank provides you to avoid fraudulent purchases with your card. This is usually caused by the address information you have provided. It's either the address, or the zip code, both should match.

You may try going to USPS and look up your address at https://tools.usps.com/go/ZipLookupAction!input.action. They will display your address using the standard abbreviations and formatting, that might be what your bank is expecting.

Check this article for more information about updating your billing and subscription details: https://community.intuit.com/articles/1761370.

That's it. Let me know if you need further clarification about the error and the charge. I'm always here to assist. Have a wonderful day. 

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IntuitMaryJoy , Community Support Specialist
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