Why isn't my windows desktop app working?

Yesterday my Desktop app would not launch.  I can log in through the browser but not the app.  I get a message that say QB encountered an error

Answer

Good day preston1214,

I have a few steps to share to get your Desktop app working again.

First, let’s reset your app data so you’ll be able to log in to your account.

Here’s how:

  1. Go to the Help menu on the navigation bar at the top.
  2. Click Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If resetting the app doesn't fix the issue, I suggest you un-install and re-install the app.

To uninstall the app, please refer to this article and base on which version of Windows you're using under How do I uninstall The app? section: QuickBooks App for Windows and Mac: General support.

To re-install the app, here’s how:

  1. Double-click the file you downloaded to launch the installer.
  2. Click Next.
  3. Select Agree & Install.
  4. Wait for the installer to run the rest of the way through.
  5. Select Finish.

You can also check this article for the system requirements of QuickBooks app: QuickBooks App for Windows and Mac: General support.

Please let me know how it goes preston1214. I'm just around if you need help. Have a good day!

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IntuitGlenn , Community Support Specialist
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