With the newest swipe/chip and tap reader, I can't take an Apple Pay tap why? What am I leaving out? I have it turned on on my iPhone which is what I use the reader with?

Taking a GoPayment tap via Apple Pay?  

Answer

Good day, gregory.

You can perform the appropriate steps for your device's specific parameters to ensure it is optimally configured to work with Go Payment.

Apple

  • Turn off restrictions for GoPayment: Settings General Restrictions disable
  • TTY mode must be off: Settings Phone > TTY Mode > off
  • All internet Cookies must be allowed: Settings Safari Allow Cookies > always

If it doesn't work, I'd recommend contacting our Merchant Support team, they can open an investigation about this issue and update you with a fix. Here's how you can reach them:

  1. Click this link: https://community.intuit.com/browse/payments-contact-us
  2. Choose the QuickBooks Payments phone number to contact us.

Please know that I'm only a post away if you have any questions about QuickBooks. 


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IntuitKristyS , Community Support Specialist
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