Why aren't my desktop and online Pro advisor accounts merged with all my prior license information available for the accountant on line?


Hi there, mwrightea

I’ll help make sure you’ll get the right support with checking your QuickBooks (QB) ProAdvisor accounts that aren’t synced with your previous license information.

Since Intuit Community is a public forum and we value data security, such as license number, I’d recommend reaching out to our QuickBooks Desktop ProAdvisor Support Team. They have the necessary tools to double-check your QB Desktop and Online ProAdvisor accounts if they matched with your prior license data. This way, they can combine these accounts to be available on the ProAdvisor website.

To get their most up-to-date contact information, here’s how:

  1. Go to https://quickbooks.intuit.com/accountants/proadvisor/.
  2. You can get the phone number at the right top beside Sign Up.

Feel free to add a comment below how it goes, mwrightea. If you need anything else, let me know. Just remember, we’ve always got your back. Cheers!

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IntuitRaymondJay , Community Support Specialist
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