I logged in to run payroll for my companies and when I clicked on a company name. it said there weren't any companies associated with the login

Another user had this issue (migration) and it was resolved yesterday.   I log in and pick a company then get the message below



We didn't find any Intuit Online Payroll companies. 

You don't have any Intuit Online Payroll companies associated with this User ID and password.

Answer

Hello there, kerry.stanton.as

Thank you for reaching out to us here in the Community.

Let’s get rid of the errors so you’ll be able to access your Intuit Online Payroll (IOP) companies.

Since there are no IOP companies are associated with your login credentials, let’s perform some basic troubleshooting steps to help fix the error.

Let’s first use an incognito/private browser since it doesn’t store data in the cache and it helps isolate the issue. You can follow the keyboard shortcuts below to open a private browser.

  • Internet Explorer: press Ctrl + Shift + P
  • Mozilla Firefox: press Ctrl + Shift + P
  • Google Chrome: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

If the private browser works, let’s clear the cache and temporary internet files in your regular browser. Then, please make sure to log back in to this website: https://iop.intuit.com. This way, we can check if it works.

If you’re still receiving an error upon logging in, I’d suggest contacting our IOP Support Team. Our specialists have the necessary tools to securely review your account and help reset the password. By doing so, you’ll be able to run payroll after they reset it.

Here’s how to reach out to them:

  1. Go to https://payroll.intuit.com/support/contact/?infoSrc=qs&service=64.
  2. Get the phone number for Intuit Online Payroll.

Stay in touch with me how it goes. Don’t hesitate to drop a comment below if you have other payroll concerns. I'll be here whenever you need my help, kerry.stanton.as. Have an awesome day!

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IntuitRaymondJay , Community Support Specialist
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