multi user access unavailable if 1 specific user is logged in. User is in muti user, but must log off and allow anyone else to connect then go back in.

My system hosts the QB database. Hosting is on and it is open in multi user.  If i am the first one to connect, no one will be able to open the file.  If anyone else log's in first we have no issues.  So if im the first to connect, i have to close the company, let them connect then go back in...

Answer

Appreciate your time raising this to our attention, aaron,

Let me get the help you need to ensure that the Multi-User feature is working for success.

To help us further isolate the issue, let's make sure if it is set-up properly.

Here’s an article that you can check on for guidelines: Set up multi-user or network for QuickBooks Desktop.

Please also know that the recommended multi-user set up is having the company file stored on the Host computer.

Once set up is verified, kindly try to have another user to access account again. However, if the issue still persists, we can install and run the QuickBooks File Doctor tool which can help you fix any unexpected problems within the company file.

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.

Here’s how to reach them:

  1. Click this link https://help.quickbooks.intuit.com/en_CA/contact.
  2. Choose the QuickBooks Product.
  3. On the Contact Us page, select a topic.
  4. Click on Get Phone Number button to see the support number.

Please feel free to reach back out if you have further concerns about Multi-user access in QuickBooks Desktop, I’d be happy to further assist.

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