multi user access unavailable if 1 specific user is logged in. User is in muti user, but must log off and allow anyone else to connect then go back in.

My system hosts the QB database. Hosting is on and it is open in multi user.  If i am the first one to connect, no one will be able to open the file.  If anyone else log's in first we have no issues.  So if im the first to connect, i have to close the company, let them connect then go back in...


Appreciate your time raising this to our attention, aaron,

Let me get the help you need to ensure that the Multi-User feature is working for success.

To help us further isolate the issue, let's make sure if it is set-up properly.

Here’s an article that you can check on for guidelines: Set up multi-user or network for QuickBooks Desktop.

Please also know that the recommended multi-user set up is having the company file stored on the Host computer.

Once set up is verified, kindly try to have another user to access account again. However, if the issue still persists, we can install and run the QuickBooks File Doctor tool which can help you fix any unexpected problems within the company file.

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.

Here’s how to reach them:

  1. Click this link
  2. Choose the QuickBooks Product.
  3. On the Contact Us page, select a topic.
  4. Click on Get Phone Number button to see the support number.

Please feel free to reach back out if you have further concerns about Multi-user access in QuickBooks Desktop, I’d be happy to further assist.

Was this answer helpful? Yes No
Default user avatars original
Employee SuperUser
3 additional answers

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.