Sales receipt is not allowing us to add customer name after payment is processed

We are using the qbo mobile payment app. Is there a way to pay an invoice on the app?


Hi there, kristen,

The data on your mobile app might still be loading, which is why you're unable to add customer.

To resolve this unknown issue, let's refresh your data manually to clear cache data.

Here's how:

  1. Go to the Options menu.
  2. Tap Settings.
  3. Tap Refresh Data.
  4. Choose Yes.

If the same issue persists, you can uninstall and reinstall the app.

Please check out this article for additional information to fix app issues: Mobile Troubleshooting Quick-Start Guide.

If still unable to add a customer, I suggest contacting our merchant service team. They have the tools to check the app for you. You can also ask if you can pay an invoice in this app.

That will get this fixed right up! Let me know how it goes by leaving a comment below. I'll be around if you need further assistance.

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IntuitMaryLand , Community Support Specialist
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