The budget function won’t open

I am trying to open the budget function, screen stays the same

Answer

Welcome to the Intuit Community, toni

I’ll help ensure that you’re able to create the budget report in QuickBooks Online (QBO).

Here are the possible reasons why the report screen stays the same and it won’t open:

  • The browser’s cache is full
  • The browser’s pop-ups are disabled

To help fix this, let’s use an incognito/private browser since it doesn’t store data in the cache and it helps isolate the issue. Please follow the keyboard shortcuts below to open a private browser.

  • Google Chrome: press Ctrl + Shift + N
  • Safari: press Command + Shift +N
  • Internet Explorer: press Ctrl + Shift + P
  • Mozilla Firefox: press Ctrl + Shift + P

If the private browser works, let’s clear the cache and temporary internet files in your regular browser.

After that, let’s enable pop-ups for QBO. By doing so, it helps the website to work properly since it doesn’t contain ads or spam. 

Once done, you’ll have to log back in to your QBO account. Then, let’s add your budget report if it works.

Keep in touch with me after performing the steps above, toni. If you need anything else, please let me know. I’m always here to help you out. Cheers!

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IntuitRaymondJay , Community Support Specialist
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