My invoice is not showing credit card link on invoice, why?

The invoice was sent to the client and they subsequently asked for CC ability.  I resent the invoice with the CC checkmarked.  It is a Canadian entity/address, but it is paid in USD.  The link is not showing up.

Answer

Hi Paul,

I appreciate you clarifying that your customer is paying in USD.

The Payments feature for QuickBooks Online makes accepting credit card payments an easy process for both parties. At this time, credit card payments can only be made in CAD currency, which is why the option isn't showing up for your customer set up with USD once he or she receives the invoice.

I've got a few links for you that outline more about the Payments feature and its terms of service.

Payments: https://quickbooks.intuit.com/ca/payments/

Acceptable Use Policy: https://quickbooks.intuit.com/ca/payments/legal-documents/canada-acceptable-use-policy-2017/

Merchant Agreement: https://quickbooks.intuit.com/ca/payments/legal-documents/intuit-canada-merchant-agreement/

For other payment options, head over to the Apps tab in the left-hand menu in your account when logged in through a browser. Type "Payments" in the search bar and you'll see what applications connect with QuickBooks Online that can help you accept credit card payments from your customers.

You're also welcome to submit feedback to our product developers through the Feedback feature via the Gear icon at the top of your account or this link: https://feedback.qbo.intuit.com/

I hope that helps! Let me know if you have more questions.

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IntuitLauraB , Community Support Specialist
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