How can I cancel my account? How do I remove my credit card info? How soon can it be done? When will i be notified?

I've been an account holder for about 5 years now, just recently I started having issues with your site. The mobile app and online features apparently don't seem to work together anymore without extra setup. My issues could have been easily solved if there was a tech available to answer a few simple questions. Since there is not, and the online site won't allow me to make these changes - I've decided to seek out another merchant service.


Thank you for posting, stylebydi.

Let me share some information with canceling QuickBooks Payments account.

We're sorry to see you go. Can you share to us the issues you've encountered? I'll surely do my best to help you get this resolved. 

However, If you're set on cancelling, I recommend contacting our GoPayment Product Support Team. You can get their phone number using this link: They have the tools that can ensure that the proper subscription is canceled.

They can also help you in resolving the errors you've encountered with your account.

Let me know how the call goes. If you have any additional questions or require further clarification about your account, don't hesitate to leave a comment below. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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