How can I cancel my account? How do I remove my credit card info? How soon can it be done? When will i be notified?

I've been an account holder for about 5 years now, just recently I started having issues with your site. The mobile app and online features apparently don't seem to work together anymore without extra setup. My issues could have been easily solved if there was a tech available to answer a few simple questions. Since there is not, and the online site won't allow me to make these changes - I've decided to seek out another merchant service.

Answer

Thank you for posting, stylebydi.

Let me share some information with canceling QuickBooks Payments account.

We're sorry to see you go. Can you share to us the issues you've encountered? I'll surely do my best to help you get this resolved. 

However, If you're set on cancelling, I recommend contacting our GoPayment Product Support Team. You can get their phone number using this link: https://community.intuit.com/browse/payments-contact-us. They have the tools that can ensure that the proper subscription is canceled.

They can also help you in resolving the errors you've encountered with your account.

Let me know how the call goes. If you have any additional questions or require further clarification about your account, don't hesitate to leave a comment below. Have a great rest of the day. 

Was this answer helpful? Yes No
Original
IntuitMaryJoy , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.