Gopayment categories no longer syncing

I have a QB Merchant Account and our company uses the Gopayment app on multiple devices (Android and iOS).  I recently logged into our MASTER ADMIN account to update items and categories for the company.  Once completed I synced the Gopayment account.  When I log into the same MASTER ADMIN account or any other non admin account we have setup on any other device and sync the second device...the items sync but the categories do not sync. 

Answer

Hello there, rpokoj,

We would need to review your account to get clear details as to why the categories did not sync with your GoPayment app. For security reasons we can't do such thing here in the Community.

I'd recommend contacting our Merchant Services Team. They have the tools to further investigate the missing categories.

Please keep me posted on how the call goes by leaving a comment below. I'm just around if you need help.

Was this answer helpful? Yes No
Original
IntuitRea , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.