Tried to customize a report. It will show up once I click Customize but the screen disappears right away.


Greetings, tess.ignacio65.

Thank you for reaching out the Community. I'm here to make sure you're able to customize a report in QuickBooks Online (QBO) International. 

I've replicated this issue in my sample company file to be sure and it allows me to edit the report when clicking on Customize. It's possible that your browser is holding too much data, and this is what's causing the issue.

To further isolate this, let's try running the report through an incognito browser.

  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Chrome, press Ctrl+Shift+N.
  • For Safari, hold down Command+Shift+N.

If you're able to customize the report using the incognito, go back to the regular browser and clear the cache. By clearing the cache helps delete any necessary contents stored in your browser.

You can check this article that will walk you through clearing the browser's cache: Clear the temporary Internet files/cache.

That's it. You shouldn't have any further issues in customizing the report in QBO. 

Let me know how things go once you've tried the steps above. I want to make sure this is taken care of. Have a great day.

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IntuitJane , Community Support Specialist
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