set up not working. address not found. unable to verify zip code

Initial set up of account.  Address is not found.  Unable to verify zip code.  Cannot move forward to open actual quickbooks.

Answer

Hi csmith,

I'd be pleased to get this sorted.

Let's begin with using a private browser or incognito window. This is to know if it's a browser-related issue. You can refer to the following keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + N

I would recommend clearing your browser's temporary cache and files as it's possible that the web page is preventing you from making necessary changes on the system. You can check this link for detailed instructions.

Check out this article for detailed instructions: Clear Temporary Internet Files and Cache.

Feel free to comment below if you have any more questions. Have an awesome day!

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IntuitJohnny , Community Support Specialist
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