I need help with adding VAT to my expenses. It doesn’t give me the option even though in the test company it did

In my test company it gives me the option to add vat on sales and purchases but in the real company it won’t 


Hello michelle_michael,

Let me help you get this sorted out so you can get back to business.

I recommend accessing QuickBooks Online through a private window. This helps rule out any browser-related problem.

The steps vary per browser:

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift + P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N
Once done, log in to your account and check if you were able to set up your tax on your Taxes tab.

QuickBooks Online has a feature to manage your VAT when creating transactions. You have the option to track it on both purchases and sales.

First off, you'll need to turn on the VAT feature in QBO. Here's how:

  1. Click Taxes.
  2. Click Set up VAT.
  3. Enter information needed.
  4. Click Next.

Feel free to keep in touch if you have any other questions.

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