I've been trying to add a user for the past two days, and I'm unable to. I don't get an error message, I just click on "save" and nothing happens.

I've been trying to add a user for one of my client companies for the past two days, and I'm unable to. I don't get an error message, I just click on "save" and nothing happens.  The user isn't added.  I've tried four different browsers; still not able to add the user.  (note: I have successfully added users in the past)


Hello there, juliaflint.

Before adding users in QuickBooks, here are few things to know:

  • You must have administrator rights to invite or remove an accountant.
  • You can invite up to two accountants. 
  • Accountants can remove themselves as long as they are not the lead accountant. 

Then, determine which Manage Users screen you have.

If you have the old Manage Users screen:
  1. Click the Gear icon on the Toolbar, then Manage Users.
  2. In the Accounting Firms section, select Invite Accountant.
  3. Enter your accountant’s email address. Then select Next, then Finish.
If you have the new Manage Users screen:
  1. Select the Gear icon on the Toolbar, then Manage Users.
  2. Click the Accountants tab.
  3. Invite your accountant.
  • If this is your first time adding an accountant, enter your accountant's email and select Invite.
  • If you've added an accountant already, select Invite accountant. Then enter the accountant's name and email address. Select Save.

Your accountant will receive an email invitation with instructions for signing into your company.

I'll be around if you have any questions about QuickBooks. Have a good one!

Was this answer helpful? Yes No
IntuitKristyS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.