Why do I have to use QB connection manager, file doctor or the server manager every two weeks of so to be able to get QB to work in multiuser mode? Nothing is permanent.

Have contacted Tech Sp numerous times and they log on to my server and say that they will provide permanent fix.  Unfortunately, a week or days later, the same issue arises where we cannot access QB in multuser mode.  Have to go to server use File Doctor or Server Manager or Connection diagnostic to get multiuser access again.

Would like to see a better fix that that published for H606 or whatever errors.

Answer

Hi there, dagregory

I appreciate for letting me know the steps you’ve tried to resolve the multi-user issues. I’m here to ensure that you’ll have a better fix to any errors, including H606.

First, let’s make sure your computer hardware, software, and operating system meets the minimum requirements for your QuickBooks Desktop version. You can check out this article for more information: System Requirements for QuickBooks 2016 and Enterprise Solutions 16.0.

Once done, it’s important to update QuickBooks Desktop and its QuickBooks Database Server Manager. Generally, these are necessary when a new year of QuickBooks Desktop is installed on the workstations or if an update to a current year is released. This way, these can help resolve any future multi-user errors.

Here’s how:

  1. Download the patch from updating the QuickBooks Desktop by checking on the Product information window. Note: The patch for the server is the same as the patch for the workstation.
  2. Reboot the server after the patch installation completes.
  3. On the workstation, after the server has been updated, you may get the following message, “The company file needs to be updated to work with this version of QuickBooks Desktop.”
  4. There will be a prompt to create a backup which is required since these updates can modify the database structure.
  5. Follow the prompts and after backup is completed, you should be able to open the file.

If you’re still encountering any H-series errors, you can go through these articles for detailed instructions:

If you’re still receiving any errors in the future, I’d suggest contacting our QuickBooks Desktop Support Team. They have the necessary tools to securely access your account and help fix the recurring multi-user issues.

  1. Go to https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select QuickBooks Desktop.
  3. Choose a category under What can we help you with?.
  4. Click a sub-category.
  5. Scroll down the page, and click Get Phone Number.

Keep in touch how it goes on your end, dagregory. Don’t hesitate to leave a comment below if you have other concerns. I’m glad to help.

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