when i try to process a refund for my client it doesn't give me a "from" option

how do I process a credit card refund when in the refund receipt there is no from option


Hi there, Nicole.

If you're trying to process a credit card refund in QuickBooks Online, you'll need to create a Refund Receipt. This will give you an option to choose an account in the Refund From section.

Here's how:

  1. Click Create (+) from the Toolbar.
  2. Under Customers, select Refund Receipt.
  3. Select the same product/service you are refunding and enter the exact amount of the refund.
  4. Under Refund From section, choose an account. 
  5. Fill out the necessary fields, then select Save and close.

For more details about processing refund for customers, you can check out this article: https://quickbooks.intuit.com/community/Income-and-expenses/Refund-customers-for-overpayments/m-p/18...

If you're trying to process a credit card refund in your Merchant Service account, I'd suggest contacting our Merchant Services Team for further assistance. They can also provide further details about processing the customer's refund.

Here's how to reach them: https://community.intuit.com/articles/1164874.

Let me know if you have further questions. I'm always here to help. 

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IntuitRC , Community Support Specialist
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