We had a customer pay via credit card using quick books, the product was refunded, the company was charged processing fee why?

Answer

Hello there, AS.

Thank you for reaching out the QuickBooks Community. Let me provide and share some information about the transaction fee.

The same processing fees as the original transaction will incur if you process a credit card refund to a customer's card after the batch closes. Batches close at 3:00 pm PST. Please know that voiding or cancelling transactions (those that occur before the batch closes) will not incur the same processing fees as the original transaction.

You can check out this article that will help you get a better idea about voiding and refunding transactions: Void or refund transactions in QuickBooks Payments.

If you'd like to verify the transaction fee, you can always reach out our Merchant Services Team. You can reach them through this link: https://community.intuit.com/browse/payments-contact-us.

From there, one of our agents will be able to provide further details about the fee. 

Let me know if you have further questions and I'm always here to help. Have a great day.

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IntuitJane , Community Support Specialist
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