When I go to the Customers List, the "include inactive" option does not work?


Hello there, daffodil62,

Let's activate the include inactive option in the customers list.

You can view all your inactive customers by performing these steps below:

  1. Go to the Sales menu, then choose Customers.
  2. Select the Settings icon located above the Action column.
  3. Put a check mark on the tick box beside Include inactive.
  4. Click the Setting icon again.

To display all your inactive customers, you can enter the word "deleted" in the search box. There'll be a "(deleted)" term beside the name of the inactive customer.

Just a reminder, you'll need to accomplish the same process every time you wanted to view all your inactive customers.

That's it. By following the steps above, you'll be able to activate the include inactive option in QuickBooks.

Please don't hesitate to leave a comment if you have other concerns about customers list in QuickBooks. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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