When trying to add my TD Business bank account, I get the following error: Something unexpected happened and we couldn't connect to your bank.

Answer

Hi there, npolshuk

I’m here to help connect your TD Business bank account to QuickBooks Self-Employed (QBSE).

Since you’re having an error when trying to add your bank account, let’s make sure first the following things:

  • Use the same user name and password that you use to access the bank account itself.
  • Confirm your security answers with your bank and some of them are case-sensitive.
  • For some banks, the questions and answers need to be in the exact same order as they are listed on your bank's website.
  • There is a valid account in your online banking website which includes the non-zero balance amount and the last 12-month transactions.
  • There should be no prompt to access Terms & Conditions in your online banking website.

To help fix the error, you can try these tips below:

  1. Verify the spelling of your login information.
  2. Try entering your bank’s URL instead.
  3. Search for the name of the issuing bank.
  4. Enter more specific search terms.
  5. Use simple one or two-word terms.

After trying the tips above, you can add the bank account back. Then, let’s do another single account refresh to verify that the error will be resolved. Here’s how to manually refresh the account:

  1. Go to the Gear icon at the upper right.
  2. Select Bank Accounts.
  3. Click Refresh All.

For more information about the online banking connection errors and bank transactions, you can go through these articles below:

Please let me know how it goes by leaving a comment below. I'm always here to help, npolshuk. Have a great day!

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IntuitRaymondJay , Community Support Specialist
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