Can’t access account. I get a pop up saying my trial is over & to choose an option. If I choose an option I get another pop up saying I’m already subscribed. Stuck.

I’m in a loop. Says I need to subscribe. Trial over. But I already subscribe. Won’t let me past that point. 

Answer

Thank you for posting here in the Community, chingborden.

I can help with eliminating the error you've encountered when trying to access your QuickBooks Self-Employed account.

To isolate the issue, I recommend using a private browser or an incognito window. Then, if it works (if you'll be able to access the account successfully), you may clear the cache of the browser you're currently using.

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.
If this works with using private windows, you may now clear the cache in the one that you're currently using. After that, log in to your account and try to check if you can now log in to your account successfully.

Here's Clearing temporary internet files and cache article for more information. 

That should help you log in to your account. Let me know on how things go after trying the steps by leaving a comment below. I’m always here to help. Have a good day.  
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IntuitMaryJoy , Community Support Specialist
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