Can’t access account. I get a pop up saying my trial is over & to choose an option. If I choose an option I get another pop up saying I’m already subscribed. Stuck.

I’m in a loop. Says I need to subscribe. Trial over. But I already subscribe. Won’t let me past that point. 


Thank you for posting here in the Community, chingborden.

I can help with eliminating the error you've encountered when trying to access your QuickBooks Self-Employed account.

To isolate the issue, I recommend using a private browser or an incognito window. Then, if it works (if you'll be able to access the account successfully), you may clear the cache of the browser you're currently using.

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.
If this works with using private windows, you may now clear the cache in the one that you're currently using. After that, log in to your account and try to check if you can now log in to your account successfully.

Here's Clearing temporary internet files and cache article for more information. 

That should help you log in to your account. Let me know on how things go after trying the steps by leaving a comment below. I’m always here to help. Have a good day.  
Was this answer helpful? Yes No
IntuitMaryJoy , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.