How can I delete an old company on my account? I'm about to be charged $290 for it!!

Answer

Hello there, kerry,

Let me walk you through deleting your old company to avoid getting charged. 

Before proceeding, these are the things you need to know:

  • You must sign in to your account as the Company/ Master Administrator.
  • You must print all QuickBooks forms and reports that you might need access to in the future.
  • You must use a Web browser to cancel an account, since you won't be able to do it from a mobile device.

What happens to your data once you cancel?

  • If you cancel a QuickBooks Online subscription you've been paying for, your data will be available in read-only access for 1 year from the cancellation date.
  • If you cancel QuickBooks Online during the trial period or if your trial expires, your data will be available in read-only access for 90 days.
  • If your credit card is declined at the time of billing, you'll have 14 days to update the billing information on your account. During this time, your account will remain active. After 14 days, your account will be suspended and your data will be available in read-only access for 1 year.

If you re-subscribe within 12 months of cancelling a paid QuickBooks Online (QBO) subscription, you'll be able to access your data. After 12 months, you can still re-subscribe with the same credentials, but your data will no longer be available.

To cancel your QBO subscription, follow the steps listed below:

  1. Sign in to https://qbo.intuit.com.
  2. Click the Gear icon at the top right of the page.
  3. Under Your Company, choose Account and Settings.
  4. Select Billing and Subscription.
  5. In the QuickBooks section, select Cancel.
  6. Select Continue to Cancel, then Continue to Cancel again.
  7. Answer the exit survey questions, scroll down, and then click Confirm Cancel.

You'll receive an email confirmation that you canceled your QBO account.

Please check out this article for additional information and video tutorial: How to cancel your subscription.

That's it. You can now delete your old company file. Feel free to comment below if you have a follow-up question about the cancellation process in QBO. I'm always here to help.

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IntuitMaryLand , Community Support Specialist
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