How can I delete an old company on my account? I'm about to be charged $290 for it!!


Hello there, kerry,

Let me walk you through deleting your old company to avoid getting charged. 

Before proceeding, these are the things you need to know:

  • You must sign in to your account as the Company/ Master Administrator.
  • You must print all QuickBooks forms and reports that you might need access to in the future.
  • You must use a Web browser to cancel an account, since you won't be able to do it from a mobile device.

What happens to your data once you cancel?

  • If you cancel a QuickBooks Online subscription you've been paying for, your data will be available in read-only access for 1 year from the cancellation date.
  • If you cancel QuickBooks Online during the trial period or if your trial expires, your data will be available in read-only access for 90 days.
  • If your credit card is declined at the time of billing, you'll have 14 days to update the billing information on your account. During this time, your account will remain active. After 14 days, your account will be suspended and your data will be available in read-only access for 1 year.

If you re-subscribe within 12 months of cancelling a paid QuickBooks Online (QBO) subscription, you'll be able to access your data. After 12 months, you can still re-subscribe with the same credentials, but your data will no longer be available.

To cancel your QBO subscription, follow the steps listed below:

  1. Sign in to
  2. Click the Gear icon at the top right of the page.
  3. Under Your Company, choose Account and Settings.
  4. Select Billing and Subscription.
  5. In the QuickBooks section, select Cancel.
  6. Select Continue to Cancel, then Continue to Cancel again.
  7. Answer the exit survey questions, scroll down, and then click Confirm Cancel.

You'll receive an email confirmation that you canceled your QBO account.

Please check out this article for additional information and video tutorial: How to cancel your subscription.

That's it. You can now delete your old company file. Feel free to comment below if you have a follow-up question about the cancellation process in QBO. I'm always here to help.

Was this answer helpful? Yes No
IntuitMaryLand , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.