I work for a bank and am writing on behalf of a customer who had 3 fraudulent charges to their business checking account thru Intuit. How do I dispute these charges?

3 fraudulent charges each made payable to Patricia Steinho Sale - how do I dispute these charges and get the money returned?

Answer

Hi there, jfoster

I appreciate you taking time to reach out to us here in the Community.

I'm here to ensure you’ll get the right help to dispute the charges and get the money returned from your customer.

Since Intuit Community is a public forum and we value data security, I’d suggest reaching out to our QuickBooks Desktop Point of Sale (POS) Support Team. This team is the best resource for such inquiries, as they're able to request company information to securely access your account. 

Once they have this information, they'll be able to provide you the options on how to deal with the charges for your refund request.

Here's how to contact our POS Support Team:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Get the phone number for Intuit Point of Sale (QuickBooks Desktop).

Stay in touch with me on how the call goes. If you need anything else about POS, feel free to comment below. I'm just a few clicks away, jfoster

Was this answer helpful? Yes No
Default user avatars original
IntuitRaymondJay , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.