How do we upgrade from Enhanced Payroll to Full Service Payroll?

I purchased Enhanced Payroll but I want to upgrade it to Full Service

Answer

Welcome to the Intuit Community, bruce-d!

Let me get you to the right support to help upgrade your account to QuickBooks Full Service Payroll.

If you’re using QuickBooks Online (QBO) with an Enhanced Payroll service, I’d suggest contacting our QBO Full Service Payroll Team. This team can securely access your account and help you upgrade your payroll subscription since this website is a public forum. Here’s the link to get their most up-to-date contact information: QBO Full Service Payroll Team.

If you’re using QuickBooks Desktop (QBDT) with an Enhanced Payroll subscription, I’d recommend reaching out to our QBDT Assisted Payroll Team. Since Intuit Community is a public website, they're able to request account information to pull up your account in a safe environment. Once they have this information, they'll be able to assist you with upgrading your payroll service.

Here’s how to reach out our QBDT Assisted Payroll Team:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Select Assisted Payroll.
  3. Choose the Payroll button.
  4. Click View Contact Info.

Please let me know if you have other payroll concerns. I'm always here to help. Take care always, bruce-d!

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IntuitRaymondJay , Community Support Specialist
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