Cannot find scanned files

When I scan a document via the Document Center, I expect it to be saved in an Attach folder in the same folder in my company file. Instead, it is being saved in a subfolder of my personal documents folder. As a result, the file is not visible through the Document Center. Trying to do a link repair in the scanner tool results in Quickbooks freezing. I cannot change the save location in the scan profile, as that field is read-only. How do I get the scanned documents to be saved in the correct location?

Answer

Thanks for posting in the Intuit Community, rsrwillson,

Let’s get this sorted out so you would be able to find scanned documents.

To help us resolved the issue, we need to re-link the Attached Documents. Here’s what you’ll need to do:

  1. Browse to the location where your company file is stored and open the Attach folder.
  2. Follow the prompt steps that apply to your situation.
  3. Select Documents in the QuickBooks Company menu.
  4. Click Repair Attached Documents Links.
  5. Choose Repair Links.

Here’s an article that you can check on for more detailed steps: QuickBooks Attached Documents FAQs and common issues.

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.

Here’s how to reach them:

  1. Click this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose the QuickBooks Product.
  3. Select your QuickBooks Desktop version.
  4. On the Contact Us page, select a topic.
  5. Click on Get Phone Number button to see the support number.

Please feel free to reach back out if you need further assistance in locating scanned documents in QuickBooks Desktop. I’d be happy to answer it for you.

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