We have a new hire who lives in SC, but works in GA. How can I add her to our payroll? The W4 form and Employee Profile will not allow me to change the state.


Hey there, hipster31405.

I want to make sure you're able to change the state in the employee's profile, so let's get this sorted out.

Are you getting any error messages when changing the state? I'll be able to see if there are any related issues. To single out this issue, you can try accessing the Payroll Setup window that'll allow you to change the state. 

Let me show you how:

  1. Go to Employees and choose Payroll Setup.
  2. Select the Employee Setup link and click on Continue.
  3. Highlight the employee's name you want to edit.
  4. Click on the Edit button.
  5. Click on Next until you reach the Subject to Taxes section.
  6. Select South Carolina in the State subject to withholding (where the employee lives) drop down.
  7. Choose Georgia in the State subject to unemployment tax (where the employee works) drop down.
  8. Click on Next
  9. Enter the necessary information in the Employees previous residence and work location section.
  10. Once you're done, just click on the Finish Later to save the changes.

I've got an article for you to learn more about the Payroll Setup Interview in QuickBooks Desktop: Payroll Setup Interview.

You should be able to change the state by following these steps.

Please let me know how this turns out and I'll be here to keep helping. Have a nice day.

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IntuitJane , Community Support Specialist
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