Account is still on hold after having updated payment info. How do I get my QuickBooks back?

I have updated my payment info with apple and I still can’t get back into QuickBooks. I have removed and reinstalled it. Restarted my phone. Did everything I could think of. I even updated payment method several times and still locked out. 

Answer

Hello, patschuhmacher84.

Thank you for trying those troubleshooting steps so you can log in to your account successfully.

To resolve this, please check with Apple if the payment made did go through. Once confirmed, I recommend contacting with our QuickBooks Online Customer Service Representative.

They have the tools that can view and verify the status and to further troubleshoot the cause of this error. 

You can check this Get help with QuickBooks Online article for more information on how to reach them. 

That should get you in the right direction. If there's anything else that I can help with the account, please don't hesitate to leave a comment below. Have a good day. 

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IntuitMaryJoy , Community Support Specialist
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