"Why is my email "To" line not showing my customer's name now? It just started doing this. I have gone to email settings but the feature is not responding."


Welcome to the Community, konnie.

I'm here to help you resolve the error you've encountered. 

To isolate the issue, you can try private browsers or an incognito window. Your web browser keeps files in its cache and saves the pages you have previously visited

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P
  • For Safari, hold down Command+Shift+N.

If this works with using private windows, I suggest clearing the cache in the one that you're currently using. After that, log in to your account and try to check if you can now see your customer's name. 

Here's how to clear your browser's cache:

  1. Open your Chrome, then click More at the top right corner.
  2. Click More tools then Clear browsing data.
  3. Choose a time range and then the information you want to remove.
  4. Lastly, click on Clear browsing data

You can check this article on how to clear the cache of other browsers: Clearing temporary internet files and cache. If clearing your cache on the current browser didn't work, you may also consider using other browsers like Safari, Edge, Internet Explorer and the like.

    Let me know on how things go after trying the above steps. I’m always here to help. Have a great weekend. 

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    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

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